Refund policy
Return & Refund Policy All sales are final. Every Lumière Pierre piece is made to order with the two birthstones you choose, just for you. Because each piece is personalized, we can't accept returns or exchanges for change of mind, wrong birthstone selection or wrong size. Please double-check your stones, finish and ring size before placing your order. Our size guide is on every ring page, and we're happy to help if you're unsure. Damaged, defective or wrong itemIf your order arrives damaged, has a manufacturing defect, or isn't what you ordered (for example the wrong stones, finish or size compared to your order), we'll make it right at no cost to you. • Email us at lumierepierreco@gmail.com within 7 days of delivery. • Include your order number and clear photos of the item and the packaging. • Once we've reviewed your photos, we'll send you a free replacement or give you a full refund, whichever you prefer. • You don't need to send the damaged item back unless we ask you to. If we do, we'll cover the return shipping. Lost or undelivered packagesIf your tracking shows no movement for 10 business days, or your package is marked delivered but you haven't received it, contact us and we'll help locate it. If it can't be found, we'll send a free replacement or a full refund. CancellationsChanged your mind or spotted a mistake? Email us within 12 hours of placing your order and we'll cancel it with a full refund, or update your stones or size. After that, your piece is already being made and the order can't be cancelled. RefundsApproved refunds are issued to your original payment method within 5–10 business days. QuestionsEmail lumierepierreco@gmail.com and we'll be happy to help.